Exarth Case Study · Healthcare SaaS

Zenara Healthcare SaaS Platform

Unified healthcare SaaS for telemedicine, telepharmacy, EHR, billing, pharmacy and wallets.

Exarth designed and built Zenara, a live healthcare SaaS platform that unites Telemedicine, Telepharmacy, EHR, EMR, Medical Billing, pharmacy POS, Stripe wallets and subscriptions into one secure cloud workspace for owners, clinicians, pharmacists and patients.

Telemedicine & virtual consults
Telepharmacy, POS & orders
EHR / EMR & encounters
Billing, claims, wallet & plans

HealthTech SaaS
Design + Dev
HIPAA-ready

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zenara.zengnia.comLive

Zenara screens, owner dashboard, clinical encounter, telemedicine and medical billing

HealthTech SaaSDesign + Dev

DashboardEncounterTelemedicineBilling

zenara.zengnia.com

Live Healthcare SaaSTelemed · Pharmacy · Billing

ZEN+

5 SolutionsOne platform

-40%

Admin loadOperational

Virtual consult livePatient waiting · just now

Owners, doctors, pharmacists and patients, one connected healthcare platform.

5Core solutions

40%Less admin time

95%Faster claims

HIPAAReady

Overview/ 01

Five healthcare solutions, one workspace

One secure cloud platform for telemedicine, pharmacy, records, billing and wallets.Zenara is a healthcare SaaS platform that brings telemedicine, telepharmacy, EHR, EMR and medical billing into one secure cloud experience, with role dashboards for owners, patients and pharmacists, plus wallets, claims and subscription plans.

Exarth designed and built Zenara end to end, from information architecture and the product design system to a performant, HIPAA-minded web app where every role works from the same patient and revenue data.

Owner, patient & pharmacist dashboards
Telemedicine & telepharmacy modules

Owner, patient & pharmacist dashboards
Telemedicine & telepharmacy modules
EHR / EMR, encounters & charting
Billing, claims, Stripe wallet & plans

Role: Design + Development
Industry: HealthTech · SaaS
Timeline: 6 months
Platform: Web App
Role: Design + Development
Industry: HealthTech · SaaS
Timeline: 6 months
Platform: Web App
Access: Role-based (RBAC)
Year: 2025

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5Solutions

Scope & deliverables

Discovery & Strategy
UX / UI Design
Frontend Engineering
Backend & Integrations

Discovery & Strategy

Mapped owner, clinician, pharmacy and patient flows into one SaaS model.

UX / UI Design

A calm, clinical design system across dashboards, modules and billing.

Frontend Engineering

Fast role workspaces with real-time dashboards and clean state.

Backend & Integrations

Secure APIs, RBAC, Stripe wallets, claims and subscription billing.

Challenge & solution

Fragmented care tools, or one connected platform

Disconnected tools for telemedicine, pharmacy, records and billing created silos, overhead and poor care coordination.

Fragmented systems
Manual workflows
No shared records

4×Admin effort

0Shared records

✕

Telemedicine · Virtual visits

Standalone tool: Video consults lived in a separate app, so visit notes were re-keyed into charts by hand after every call.

✕

Telepharmacy · e-Prescribing

Separate portal: Pharmacy requests and POS sat outside the care record, creating transcription errors and delayed fills.

✕

EHR / EMR · Patient records

Legacy records: Patient history was scattered, so clinicians pieced charts together from disconnected tools.

✕

Medical Billing · Claims & RCM

Manual claims: Manual coding and re-entry produced slow claims, denials and delayed reimbursement.

No core

No shared platform

Fragmented systems

Siloed tools · No shared data

4×Admin effort0Shared records

✕

Wallets · Stripe payouts

Offline payouts: Provider and pharmacy payouts were tracked offline, with no clear balance or payout trail.

✕

Subscriptions · Plans & add-ons

Static packages: Plan changes and add-ons were handled manually, making upgrades slow and hard to track.

✕

Scheduling · Appointments

Phone & paper: Phone booking caused double-books, no-shows and clashes across providers.

✕

Compliance · Security & audit

No audit trail: Fragmented tools left gaps in access control and audit logging across patient data.

Measurable impact on the live platform

5Unified solutions

40%Less admin time

95%Faster claims

HIPAAReady & secure

Key features

Everything the practice needs, in one workspace

Prescriptions, pharmacy review, POS, order payments and subscription plans.Prescription workflows, pharmacy review, POS checkout, order payments and subscription plans, the operational screens that sit behind the care visit.

01/05 features

Tap a product

Auto-playing. Hover to pause

zenara.zengnia.com

Prescription Requests

Clinicians add dosage, frequency and duration, then submit prescription requests straight from the care flow.

zenara.zengnia.com/prescription-requests Live

RxRequests

Feature 01Prescription RequestsClinicians add dosage, frequency and duration, then submit prescription requests straight from the care flow.

Engineering

Technology & Development

Healthcare SaaS uniting telemedicine, pharmacy, records, billing and secure role access.Engineered to power Zenara's connected healthcare suite, telemedicine, telepharmacy, EHR/EMR, billing, wallets and plans, on one secure cloud platform.

Client LayerUIOwner, clinician, pharmacist and patient portals01
Access LayerRBACRole-based access across every care and commerce module02
Service LayerAPITelemed, pharmacy, EHR, billing, wallet and plan APIs03
Data & SecuritySECEncrypted records, Stripe Connect and audit-minded logging04

01Discovery & ArchitectureMapped all five solutions, role flows and HIPAA requirements into one blueprint.Phase 1
02UX / UI DesignBuilt a calm clinical system for dashboards, modules and billing screens.Phase 2
03Frontend EngineeringShipped role workspaces with real-time dashboards and reusable state.Phase 3
04Backend & IntegrationsEngineered secure services, Stripe Connect, claims and subscription billing.Phase 4
05QA & SecurityHardened auth, encryption and audit flows across every module.Phase 5
06Launch & IterateShipped to production and iterated with real provider and pharmacy feedback.Live

Stack

React
Next.js
TypeScript
Node.js
REST APIs
WebRTC
PostgreSQL
Redis
Stripe
OAuth 2.0
JWT
Encryption

System architecture

Client → RBAC → care & commerce services → secure patient data

Live

UI

Client LayerOwner, clinician, pharmacist and patient portals

SSR · responsive

RBAC

Access LayerRole-based access across every care and commerce module

Roles · scopes

API

Service LayerTelemed, pharmacy, EHR, billing, wallet and plan APIs

REST · modular

SEC

Data & SecurityEncrypted records, Stripe Connect and audit-minded logging

AES-256 · HIPAA

How we built it

6-phase delivery

01
Discovery & Architecture
Phase 1
Mapped all five solutions, role flows and HIPAA requirements into one blueprint.
02
UX / UI Design
Phase 2
Built a calm clinical system for dashboards, modules and billing screens.
03
Frontend Engineering
Phase 3
Shipped role workspaces with real-time dashboards and reusable state.
04
Backend & Integrations
Phase 4
Engineered secure services, Stripe Connect, claims and subscription billing.
05
QA & Security
Phase 5
Hardened auth, encryption and audit flows across every module.
06
Launch & Iterate
Live
Shipped to production and iterated with real provider and pharmacy feedback.

Technology stack

16 technologies

Frontend4

Reactv18
Next.jsApp Router
TypeScriptv5
Tailwindv4

Backend4

Node.jsv20
REST APIs
WebRTCVideo
RBACRoles

Data & Cloud4

PostgreSQL
RedisCache
StripeConnect
Docker

Security4

OAuth 2.0
JWT
EncryptionAES-256
HIPAA

Product Screens

Every module, one canvas

Browse dashboards, telemedicine, pharmacy, EHR, billing, wallets and plans.Glide through the live Zenara workspace, owner, patient and pharmacist dashboards, telemedicine, telepharmacy, EHR, billing, wallets and plans.

Drag to explore01 / 20

zenara.zengnia.com/dashboard Live

Philosophy

Design Approach

Calm, trustworthy design for every healthcare role across care and commerce.A calm, clinical design philosophy focused on clarity, trust and role-ready workflows for owners, clinicians, pharmacists and patients.

ClarityTrustRolesSpeed

Design pillars: 04
Accessibility: AA
Ready: HIPAA

Audience: Providers & patients
Platform: Responsive web app
Design system: Clinical · 30+ tokens
Accessibility: WCAG AA

Every screen is shaped around real care teams and patients, clear where certainty matters, calm everywhere else, and secure at every step.

Role-first WorkspacesOwner, clinician, pharmacist and patient each get a focused home without losing shared context.4
Intuitive NavigationClear pathways from booking and visits to charting, pharmacy and claims.3-click
Readable Clinical UIAccessible type, calm density and strong contrast for long clinical sessions.AA
Security-first PatternsRBAC, clear confirmations and audit-minded flows around sensitive patient data.RBAC

Role-first Workspaces
4Role homes
Owner, clinician, pharmacist and patient each get a focused home without losing shared context.
Each user lands where their work starts.
Roles
Intuitive Navigation
3-clickTo key actions
Clear pathways from booking and visits to charting, pharmacy and claims.
Teams reach any critical action fast.
Flow clarity
Readable Clinical UI
AAWCAG contrast
Accessible type, calm density and strong contrast for long clinical sessions.
Legible for every user, in any light.
Readable type
Security-first Patterns
RBACAccess control
RBAC, clear confirmations and audit-minded flows around sensitive patient data.
Patient data protected at every step.
HIPAA ready

Tokens

Design System

One healthcare visual language across telemedicine, pharmacy, records and billing.A cohesive clinical visual language that keeps dashboards, modules and billing screens calm and consistent.

5Colors

6Type sizes

5Spacing

8Icons

4Breakpoints